Privacy Policy

At Dreamrays Travel, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our services.

Information We Collect

We collect information that you provide to us directly, such as when you make a booking, create an account, or contact customer support. This may include your name, email address, phone number, payment details, and travel preferences.

How We Use Your Information

We use your information to provide you with our services, process your bookings, improve our offerings, and communicate with you. We may also use your information for marketing purposes, but only with your consent.

Data Sharing and Security

We do not sell or share your personal information with third parties except as necessary to provide our services (e.g., with airlines, hotels, or payment processors). We implement appropriate security measures to protect your data.

Your Rights

You have the right to access, correct, or delete your personal information. You can also opt out of receiving marketing communications at any time. Please contact us to exercise these rights.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes through our website or via email.

Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@dreamraystravel.com.

Terms and Conditions

These Terms and Conditions govern your use of the Dreamrays Travel website and services. By using our services, you agree to comply with these terms.

Booking Terms

When you make a booking through Dreamrays Travel, you enter into a contract with the service provider (e.g., airline, hotel) and agree to their specific terms and conditions. We act as an intermediary and are not liable for the services provided by third parties.

Payment and Cancellation

Payment is required at the time of booking. Cancellations and changes are subject to the terms of the service provider. Fees may apply for cancellations or changes.

Liability

Dreamrays Travel is not liable for any direct or indirect damages resulting from your use of our services. Our liability is limited to the amount paid for the booking.

Intellectual Property

All content on the Dreamrays Travel website, including text, images, and logos, is the property of Dreamrays Travel or its licensors and is protected by intellectual property laws. You may not use or reproduce this content without our permission.

Governing Law

These Terms and Conditions are governed by the laws of Kenya. Any disputes arising from your use of our services will be resolved in the courts of Kenya.

Contact Us

If you have any questions about these Terms and Conditions, please contact us at support@dreamraystravel.com.

Frequently Asked Questions (FAQs)

To book a flight, visit our booking page, enter your travel details, and select from the available flight options. Once you’ve chosen a flight, you can proceed to payment to confirm your booking.

Yes, you can change or cancel your booking, but please note that fees may apply. The terms for changes and cancellations are determined by the service provider (e.g., airline, hotel).

We accept all major credit and debit cards, as well as mobile payment options such as M-Pesa. Payment is required at the time of booking to confirm your reservation.

You can contact our customer support team via email at support@dreamraystravel.com or by calling our hotline at +254 700 000 000. We are available 24/7 to assist you.

Yes, we use industry-standard encryption to protect your payment information. We do not store your payment details after the transaction is completed.

arrow-up icon